SavageOn

Legal

Refund Policy

Last updated: 16 May 2026

1. Overview

We want you to love your Savage On purchase. If something isn't right, we'll do our best to make it right. Please read this policy carefully before raising a refund request.

2. Eligibility for a Refund

You are eligible for a refund if:

  • You received a damaged, defective, or incorrect item.
  • The item did not match the product description on our site.
  • You return the item within 7 days of delivery in unused, unworn condition with all original tags attached and in original packaging.

Refunds are not issued for:

  • Items returned after 7 days of delivery.
  • Items that have been worn, washed, altered, or damaged after delivery.
  • Sale or discounted items (marked as "Sale").
  • Innerwear and accessories (for hygiene reasons).
  • Items returned without original tags or packaging.
  • Change of mind (unless the item is defective or incorrect).

3. Refund Timelines

Payment MethodRefund MethodTimeline
Cash on Delivery (COD)bKash or Nagad transfer to your number3–5 business days after we receive the returned item
bKashRefund to original bKash number2–3 business days after we receive the returned item
NagadRefund to original Nagad number2–3 business days after we receive the returned item

Timelines start from the day we receive and inspect the returned item — not from the day you ship it back. Original delivery charges are non-refundable unless we made an error.

4. How to Request a Refund

  1. Contact us within 7 days of delivery at realonik43@gmail.com or call/WhatsApp +880 1744748525.
  2. Provide your order number, a brief reason for the return, and photos of the item if it is damaged or defective.
  3. We will review your request within 1–2 business days and provide return instructions.
  4. Ship the item back to the address we provide. Return shipping costs are borne by the customer unless the item is defective or incorrect.
  5. Once we receive and inspect the item, we will process your refund within the timeline above.

5. Partial Refunds

In some cases, only partial refunds may be granted — for example, if an item shows signs of use or is missing original packaging. We will notify you before processing a partial refund.

6. Exchanges

We offer exchanges for a different size or colour of the same product, subject to stock availability. To request an exchange, follow the same steps as a refund request. Please see our Returns Policy for full exchange details.

7. Cancelled Orders

Orders can be cancelled before they are dispatched. Once dispatched, cancellations are not possible — you will need to follow the returns process. For COD orders that are refused at delivery, we reserve the right to restrict future orders from that account.

8. Contact

For any refund queries, reach us at realonik43@gmail.com or WhatsApp +880 1744748525. We aim to respond within 24 hours.